Keen on Piercing offers free delivery within New Zealand for all orders over $35. Orders under $35 that are placed to a New Zealand Residential postal address will be charged a flat fee of $5.00 including GST, Rural Delivery will incur an additional fee of $6.50 Including GST
All Packages are tracked and Insured, so if for any reason you don't receive your package, let us know and we will send a replacement ASAP.
When you purchase an item from keen on piercing, your card will be billed within 2 working days. The name on your transaction will appear as 'Jewellery Importers LTD'. If you think you have been billed incorrectly, please contact us via the contact us page, include your name and invoice number to speed up the process and we will look from our end and remedy the error if required.
While we endeavour to fulfil all orders, please be aware that delivery is based on the availability of your items and the shipping options you choose. Our target delivery is 3 to 5 business days, however delivery time can vary depending on your location and your local courier or postal service. We will notify you if we are unable to fulfil your order.
Our preferred method of delivery for New Zealand postal addresses is Tracked Fastway Post. If you choose a PO Box as your delivery address or request your item be left at your property without a signature being obtained you are doing so at your own risk.
We retain a copy of the tracking number barcode. If you have requested delivery to a standard New Zealand postal address and your goods do not arrive within 7 days please contact us and we will track the parcel to confirm its whereabouts.
Please note that some shipments, such as Rural Delivery, Standard Post, are not trackable.
Any item(s) purchased come with a 14 day, no questions asked right of return. If you have received your order and for whatever reason are not happy, send it back with the supplied returns form (on the back of your packing slip) and we will gladly get it sorted for you. You can return it for a size exchange, store credit or refund to your credit card/ bank account- you will be able to specify on the returns form.
Please note that any return shipping costs and subsequent damage will be your responsibility. Item(s) must arrive back to us within 14 days (the date will be printed on the returns form) and have completed and signed the returns form.
All item(s) must be in its original unopened heat sealed bag- so before you break the heat seal, please check that the style/size is what you expected. Once the heat seal is broken we can no longer accept the item back for a return or exchange.